How long before this is deleted?

[TonyPybus]

I ordered a welder from these guys in May. The unit arrived damaged in shipping. Not surprising since it was basically just thrown in a box with no real protection. The cover was smashed in and I immediately phoned (no answer) and sent an email explaining what happened. I tested the unit and it worked so I was happy to just receive a new cover. I thought I was being nice about it. May 20th is the date they were notified. I was told a new cover would be sent to me. This is the only reason I kept the welder. It's now Sept. 23rd and all I've gotten out of them is "it's not in yet". I was also told it's now too late to return it even though I didn't get a 100% unit. Call it what you want but 4 months is way too long to fix a problem. I can't say I recommend Everlast products to anyone, regardless of price. If the company couldn't provide the part, they should have manned up and said so and taken the unit back. I even offered that it was ok to send ANY cover that would fit. Color didn't matter. I still have nothing but a beat up welder I paid a new price for. Great customer service guys.

[EVERLAST]

Tony

We talked lost week and i told you that i have some MOSFETS units comming in from China under warranty and you cover will be in that order.

I will also send you our top of the line welding helmet. Hope it will make you feel batter.

[jackmig1]

He must feel "batter" with your buttering him up.....i wouldn't buy from you a wire hanger,as we never talked lost(get)4 months.

[lugweld]

Tony,

You probably got the last units that were in production and as DHL had damaged a lot of units, a lot of "covers" were sent out and replacements shipped. It isn't fair, from your perspective, I know.:( But we have switched from Mosfets to IGBT to improve the product. We are getting replacement mosfet units in for warranty replacements, but there has been a lag that was unavoidable due to the high rates of damage caused an overdraw of units from our normal warranty supply. We have a stock of most major internal components for repair, but the cover supply was used up when they were sent out in the rash of damaged units.

This isn't what we want to happen. We want to see you happy and using your unit. There was a issue with damage and switchover from DHL to UPS. They must have brought a lot of dhl guys over because we are seeing some damage still from time to time, but we have new packaging and heavier box designs on the way to combat whatever sledge hammer these guys are using to vent their on job frustations.

The replacements are now in production now and extra covers are being sent.

What unit do you have? You didn't specify. Is it a super 200P? We will try to get a replacement cover "expressed" here for you. This has gone on for too long, Alex is concerned as he asked me to follow up with you.

Please remember that even Miller, and Lincoln do backorder and even "obsolete" parts from time to time. I was told that a circuit board for my Lincoln would be backordered and a replacement gun for my ESAB MigMaster 250 was no longer available, and I would have to get a new style gun, which is far less satisfactory than my older one. Also, that the drive roller style was no longer available, and the rolls were not being produced and I would have to upgrade entire drive system to newer style if I wanted certain drive roll sizes. This kind of thing happens and is unavoidable from a business standpoint. It doesn't fix the issue right now, but we are working to resolve the problem. Please pm me if you want me to talk with you directly.

[TonyPybus]

Tony

We talked lost week and i told you that i have some MOSFETS units comming in from China under warranty and you cover will be in that order.

I will also send you our top of the line welding helmet. Hope it will make you feel batter.

By last week you mean 20 days ago correct? All you said is you have refurbs "comming soon". Define soon. I was told 3-4 weeks over two months ago yet here we are. I have a great idea, reach over and pull a cover off a brand new unit that will fit mine and put it in the mail. Seriously, I already paid for mine. What will make me feel better is getting what I paid for. I'm not an unreasonable man but this has gone on way too long. When I paid for it it the money wasn't "comming soon". Here's our last communication.

> From: Everlast Welding <everlastwelding@gmail.com>
> Sent: Friday, September 04, 2009 9:49 PM
> To: Tony Pybus <tonypybus@yahoo.com>
> Subject: Re: ACDC 200 unit
>
> As far as I remember it's was MOSFET unit .. We noblobger sell those
> units but we will have one batch of referbs comming soon. Your cover
> will be there

[TonyPybus]

200A ACDC TIG ARC MMA PULSE WELDER Ac DC 200amp 200 AMP

Yellow cover but as I've stated, ANY color case that will fit is fine with me.


Tony,

You probably got the last units that were in production and as DHL had damaged a lot of units, a lot of "covers" were sent out and replacements shipped. It isn't fair, from your perspective, I know.:( But we have switched from Mosfets to IGBT to improve the product. We are getting replacement mosfet units in for warranty replacements, but there has been a lag that was unavoidable due to the high rates of damage caused an overdraw of units from our normal warranty supply. We have a stock of most major internal components for repair, but the cover supply was used up when they were sent out in the rash of damaged units.

This isn't what we want to happen. We want to see you happy and using your unit. There was a issue with damage and switchover from DHL to UPS. They must have brought a lot of dhl guys over because we are seeing some damage still from time to time, but we have new packaging and heavier box designs on the way to combat whatever sledge hammer these guys are using to vent their on job frustations.

The replacements are now in production now and extra covers are being sent.

What unit do you have? You didn't specify. Is it a super 200P? We will try to get a replacement cover "expressed" here for you. This has gone on for too long, Alex is concerned as he asked me to follow up with you.

Please remember that even Miller, and Lincoln do backorder and even "obsolete" parts from time to time. I was told that a circuit board for my Lincoln would be backordered and a replacement gun for my ESAB MigMaster 250 was no longer available, and I would have to get a new style gun, which is far less satisfactory than my older one. Also, that the drive roller style was no longer available, and the rolls were not being produced and I would have to upgrade entire drive system to newer style if I wanted certain drive roll sizes. This kind of thing happens and is unavoidable from a business standpoint. It doesn't fix the issue right now, but we are working to resolve the problem. Please pm me if you want me to talk with you directly.

[denrep]

. . . Please remember that even Miller, and Lincoln do backorder and even "obsolete" parts from time to time. . . .
But on current production models?

. . .I was told that a circuit board for my Lincoln would be backordered and a replacement gun for my ESAB MigMaster 250 was no longer available. . .
How long did these manufacturers wait to communicate their parts shortage issue?

. . .There was a issue with damage and switchover from ___ to ___ They must have brought a lot of ___ guys over because we are seeing some damage still from time to time, but we have new packaging and heavier box designs on the way to combat whatever sledge hammer these guys are using to vent their on job frustations. . . .

I hope that shippers aren't having their names unfairly bashed, for the fault of sub-standard packaging.

This all sounds like a blame-game to me.

Good Luck

[EVERLAST]

. I have a great idea, reach over and pull a cover off a brand new unit that will fit mine and put it in the mail.


Tony .. we don't have ANY NEW MOSFETS units in stock .Cover from IGBT will not fit . Mark will arrange a cover to be shipped to you by air from out factory

[EVERLAST]

But on current production models?




denrep

we no longer carry MOSFETS units .. we do have internal boards for warranty issues.
we do expect around 30-40 referbs units to be in stock soon with some other parts including cases.

[TonyPybus]

Tony .. we don't have ANY NEW MOSFETS units in stock .Cover from IGBT will not fit . Mark will arrange a cover to be shipped to you by air from out factory

I appreciate Mark taking care of it. Is there a time frame here?

[denrep]

denrep

we no longer carry MOSFETS units .. we do have internal boards for warranty issues.
we do expect around 30-40 referbs units to be in stock soon with some other parts including cases.

The complainant cited sub-standard packaging, and a four month wait for service.
The seller didn't take responsibility for either issue. Instead, packaging blame was shifted to shipper's handling, and lack of parts availability was justified by being compared to standard practice, even with major brand manufactures.

Sorry, but to me that sounds like a blame-game.

The issues certainly weren't caused by the customer, whatsoever, yet he had to suffer the loss.
Why not demonstrate sincerity and good will, by offering a full refund?
Maybe even waaaaay before something like this goes public.

Good Luck

[Fat Bastard]

So to get customer service he needs to come to the town square and yell to the people to get YOU to respond?



Sorry Lug and NeverLast all I am hearing from the two of you is excuse after excuse. Sad way to run a business. Lame is more to the point.


The attempt to placate Tony with more cheap foreign junk "I will also send you our top of the line welding helmet. Hope it will make you feel batter. " Is classic:drinkup::drinkup:

[EVERLAST]

denrep

Unit is in good working order only one corner of the cover was bend (as far as i remember)
I will include a free helmet to Tony with a new cover !

[lugweld]

Denrep,

Absolutely the problems I had were with current units. Check for yourself the MigMaster 250 is a current unit with esab.

The ranger at the time had just ceased production. In fact the circuit board was so bad an issue that they had multiple obsoleted numbers for the same part and it was out of stock until the next production run, which I was told would be 3 months. I eventually had to get it remanned myself...at 25% of a cost of a new one.

No blame game, both DHL and UPS have to approve the shipping packaging before they will ship packages, especially after having damage troubles. They have said packaging was appropriate. They also have 'paid insurance' out many times. But claims have to be made quickly before a 48 hour window is over.

But we are upgrading packaging to put a damper on it. I have worked with shipping boxes before and the weight, layers and box construction is appropriate. The styrofoam inside may be a little light, but it is sufficient for most units, and now it is better than it was and will be better than it is now.


Tony,
As soon as I know something, I will post or pm you...


FB
The welding helmet that we are sending is made by the same parent company that is a household and business name in computers...think... If you want to make fun of a man's spelling who came to this country when he was 15 then go ahead, if you don't have anything "batter" to do. Plenty of guys spelling here that were eductated here and that post here can't speak, write or spell any better than Alex. He is a naturalized belorussian...what can you say?

[59halfstep]

[QUOTE=lugweld;320637]

But we are upgrading packaging to put a damper on it. I have worked with shipping boxes before and the weight, layers and box construction is appropriate. The styrofoam inside may be a little light, but it is sufficient for most units, and now it is better than it was and will be better than it is now.


OH BOY!!!! I am looking forward to all the "random" pictures of excited new owners unwrapping and photographing their boxes that held their new tool. I just hope they then continue to open the covers and photograph the unit for us to see.
When the hell are you guys going to realize how STAGEDthose posts look to others? Staging posts and "customer testimonials" are not the way to promote a business. Action by the business is what is needed. Not phony fabrications.
This all is very transparent.

[TonyPybus]

I'm in the sound and lighting industry, I know how to ship well over a million dollars worth of equipment to Hawaii in a container on a boat and nothing gets broken or bent. No way in hell UPS, DHL, etc. would approve the packaging this welder came in. No way, no how. All I'm asking for is what I paid for (in a timely manner) or a refund. Neither seems to be an option. Give me a time frame and stick to it or take this pig back. I still have the shipping box and "packing". I'll even replace the screws that were missing when it arrived.

[EVERLAST]

TonyPybus

I will do my best to get you tracking info next week. It will come from factory direct

[TonyPybus]

No blame game, both DHL and UPS have to approve the shipping packaging before they will ship packages, especially after having damage troubles. They have said packaging was appropriate. They also have 'paid insurance' out many times. But claims have to be made quickly before a 48 hour window is over.

You were notified less than an hour after the unit arrived by phone (no answer) then an email. Once again, here we are.

[GiantTechGuy]

Is it a cover from Chiry? If so I have one here if Alex will pay the shipping plus 20 bucks for my efforts. :D

[TonyPybus]

New update.Alex phoned me just a bit ago and said he had a cover with scratches on it but no dents. He offered to have it repainted and get it to me. He also told me to choose a color and I chose Red. I appreciate him putting the effort into getting this issue resolved. I should have it late next week I want to add that the unit welds fine. In no way did I intend to imply that the unit didn't work if anyone took it that way. It stick welds well. I can't comment much on the TIG portion because I simply haven't had time to do much with it but it does work. My gripe was simply about paying money for a brand new welder and getting a brand new beat up welder and no help from Everllast. If the unit arrives dent free and doesn't look like a drunk monkey painted it I'll consider it closed. Not as smoothly as it could have been, but closed.

[lugweld]

[QUOTE=lugweld;320637]

But we are upgrading packaging to put a damper on it. I have worked with shipping boxes before and the weight, layers and box construction is appropriate. The styrofoam inside may be a little light, but it is sufficient for most units, and now it is better than it was and will be better than it is now.


OH BOY!!!! I am looking forward to all the "random" pictures of excited new owners unwrapping and photographing their boxes that held their new tool. I just hope they then continue to open the covers and photograph the unit for us to see.
When the hell are you guys going to realize how STAGEDthose posts look to others? Staging posts and "customer testimonials" are not the way to promote a business. Action by the business is what is needed. Not phony fabrications.
This all is very transparent.

HalfStep,

Actually I prefer the customers leave the units alone and don't go fooling around the inside where large capacitors are at...And I don't understand why they post packaging either, I can't imagine what that has to do with the way the unit performs...

Staged..not staged, there still would not be any way to please you. If you look at some of the posts around the web where our customers aren't dogged like they are here and see the actual boxes they are packed in and the damage that does occur, you can see the validity of our claims. Yes UPS has looked at our packaging. They approved the packaging. Now we are upgrading the packaging.

My wife is a teacher. She worked for a company this summer out of Michigan teaching young students physics with legos at a local college summer camp. The company shipped the teaching materials in UPS brand boxes. The boxes were carefully packed and the legos were in the snap on lid with locks container. The boxes arrived with holes torn in the side, the Plastic containers were actually broken open, cracked and legos were scattered form here to Michigan. We made a claim. The same week, I personally received a unit from UPS that was damaged myself...I shuddered as I watched him drop the box onto the cart I had for him from thigh high...I asked him about it and he shrugged and told me that UPS had no business shipping freight and walked off. I opened it up and the packing was pummeled into dust, holes in the side of the box and many other injuries. I too have the pictures that I saved for UPS...and I received an apology for the nature of the handling of the boxes and the claim was awarded.

How staged are your posts? How many pm's are you passing back and forth? I remember when you pm'd me when I was on the "other" side of Everlast...Still have that pm that carefully states your closed mind and attitude about it. At least I was willing to investigate and find out for myself the truth.

You somehow don't think that asking customers to post up their opinons is legitimate..We don't have control on this board anymore...We don't have control anywhere. This is what people like you asked for and you still aren't content. Now you are citing staging...How have we staged this? Certainly we don't like to have this problem plastered all over the internet, but we have been working toward continual improvement in our service to get it where it and our product exceed customer expectations. Yes this customer fell through a large and very apparent crack, but we are working to close them and I imagine there will be a few more along the way...But in case anyone hasn't noticed, these issues ARE occuring less frequently...People have come to this site to complain about their service with Miller, Lincoln, Thermal Arc, ESAB etc...yet the only one willing to post a personal reply besides the companies like Everlast is Hypertherm's Jim Colt. These guys too have fallen through the cracks... They all go here because it is an open forum from all brands...Its their first stop to complaints. I can assure you this: Our customers get more direct service and interaction through posting here on this board than do similar complaints from Miller, Lincoln, ESAB or TA customers. Yet no one really cares that these guys have fallen through the cracks...No one blasts the company or ridicules the owners of the product.

Yet when a customer posts something less than appealing about the Everlast Product line, it is still called "staged"?

I suppose someday when a national industry mag compares our product to a long term test with the big boys you'll consider that staged as well?

We have our own new open forum as well. But we haven't erased a single post unless it was porn related or some confidential information regarding our customers. Our customers say what they want when they want. Free consumables are offered from time to time as a reward,as the cost of advertising but no one is twisting their arm either. In fact, consumables have been sent to customers who weren't entirely thrilled with their product in their posts... How can a customer who isn't fully satisfied with their product posting about their product be staged? Certainly the mods can check the IP addresses and see they are not from the same people...

We do occasionally have issues. But, we do our best to correct them.
The last time I checked, the thread was about a customer trying to get a resolution to his problem, which I think he accomplished his goal. So back on topic...This thread doesn't appear to be going anywhere until he gets what he needs and should have gotten before now. If we don't follow through....he'll be back to continue the the thread I'm sure.

[59halfstep]

Good evening Lug,


[QUOTE=lugweld;320688][quote=59halfstep;320643]

HalfStep,

Staged..not staged, there still would not be any way to please you. If you look at some of the posts around the web where our customers aren't dogged like they are here They are dogged here because of the past practices of edit and trim that was practiced by the two brands that cannot seem to get anything shipped without problems. They may be unfairly dogged because of they previous way the companies have handled themselves.


How staged are your posts? How many pm's are you passing back and forth? I honestly try not to even look at this crap, but everytime I come to the site and hit the "New Posts" button I have this stuff right there in front of me. I try not to look at accidents and these posts but sometime I weaken and here I am. I refer you to post
http://weldingweb.com/showthread.php?t=27163 Read it through, Bob was going to fix things. This is probably the time you mention the PM. I felt if they did not want to have outsiders in their forums that was a good answer. I remember when you pm'd me when I was on the "other" side of Everlast...Still have that pm that carefully states your closed mind and attitude about it. At least I was willing to investigate and find out for myself the truth. I can't help but think your investigations have found you a paycheck, and that is good, for you. I have noticed a change in the way they are outwardly doing business and that is a change for the good. What I am talking about by looking staged is the same post by their customers that follows the same script of posting and pictures. It almost seems as though their post of how well their machine arrived was provide on a disc along with their well packed machine. Only on this forum do you see someone layout a picture spread of the cardboard, packing, machine without the cover, how well all the wires are connected, and all the extras that came along with the machine. In the real world people are excited with their machines and post a pic or two of the machine then pictures of some welds. Rarely do you see one with the cover removed. Yet everyone of these have the covers off, why is that?

You somehow don't think that asking customers to post up their opinons is legitimate..We don't have control on this board anymore...We don't have control anywhere. This is what people like you asked for and you still aren't content. Now you are citing staging...How have we staged this? Certainly we don't like to have this problem plastered all over the internet, but we have been working toward continual improvement in our service to get it where it and our product exceed customer expectations. If you reread my post you will see that I am talking about the (NEW) packaging with now be the focus of more photos with the new units. I was remembering back when the customers were all showing how thick their cardboard that held their machine was. These were the posts I was referring to when I posted not the OP's problem.

Yet when a customer posts something less than appealing about the Everlast Product line, it is still called "staged"? No I don't call that staged.


Free consumables are offered from time to time as a reward,as the cost of advertising but no one is twisting their arm either. If you want to give away "free consumables" that is fine, but to give away "FREE CONSUMABLES" to write a review is to pay someone to give a testimonial. In fact, consumables have been sent to customers who weren't entirely thrilled with their product in their posts... How can a customer who isn't fully satisfied with their product posting about their product be staged? Certainly the mods can check the IP addresses and see they are not from the same people...

Have things gotten better? Yes, but why? I think it is because their feet have been held to the fire and and lights have been shined it to the dark areas of their business practices that changes were made. My problem has always been with the way they were doing business. You may be on the right road to fixing it now finish the job and stop the shilling.

[EVERLAST_SUPPORT]

TonyPybus,

So you have a dented up cover on a unit we discontinued and we do not have the cover in stock? We sent a lot back for repair and a lot of dented covers.

Are you happy with a new cover? Is the welder working fine otherwise (you bought it in May I read this morning)? I am sure the sale office will get one for you.

I am sorry you did not get prompt service on the cover, looks like it fell thought the crack somewhere.

I was the first to see your post and I sent it to sales ASAP this morning. I did not respond from tech support as we in tech support do not stock parts. That's sales after tech support finds out what the issue is. Normally shipping or operator error.

Things will be made right and I am sorry we caused you had to resort to this. As far as the (very few) non-professional comments on this professional welding web forum. Well, I have spent enough time on this post and I think my time is better spent doing something positive.

I should have sent you a private message with my direct number and called sales myself.

It will be made right and you are welcome to post all you would like. PM me your number anytime and I will call you if you ever have a problem with your Everlast product(s)..

[Fat Bastard]

Denrep,


FB
The welding helmet that we are sending is made by the same parent company that is a household and business name in computers...think... If you want to make fun of a man's spelling who came to this country when he was 15 then go ahead, if you don't have anything "batter" to do. Plenty of guys spelling here that were eductated here and that post here can't speak, write or spell any better than Alex. He is a naturalized belorussian...what can you say?

Lug PULL you head OUT!I made no comment on his spelling I will now comment on yours,as well as your grammar both suck.

You can deflect, bob and weave all you want none that will change the fact that you and neverlast has let down another customer.

What I see missing from neverlasr and the other fly by nighters is placing little value:gunsfirin on the product and even less on the customer.

[lugweld]

lol.....I am not writing a master's thesis here...

That middle finger is pointing back to your post...Look at your spelling, grammar and puctuation.

[Fat Bastard]

lol.....I am not writing a master's thesis here...

That middle finger is pointing back to your post...Look at your spelling, grammar and puctuation.
That was the point silly boy. I was not commenting on nor did I see the errors made by the Neverlast hustler. I was pointing out that you two are scamming the new welders selling them cheap junk. You two are the modern equivalent of the snake oil salesman of the 1800"s



No you are not writing a masters thesis you are spewing foul lies and accusations about your products and attempting to compare your POS with the fine manufactures of the welding industry.

Get over your self Lug(nut)

[Maxx]

I dont really have any business in this thread, but wanted to post my experience.

All I was asked when I received my unit was to post some pictures of what I was doing. wasnt asked not to post about issues. Had a minor issue with foot pedal and gas regulator, and both issues were addressed very quickly with just a phone call.

I guess I was lucky, my unit arrived in great shape with no problems.

The gas regulator had 3 hairline cracks in the back of it "casting flaw I assume" and the pedal had some sort of wiring issue.

anyways I think the customer service is asome. lots of folks to get ahold of and answer questions, by phone - e-mail - and forums, including their own.

and for the record, I never got any free consumables :p

[lugweld]

FB,

I'm no boy.

I will point out again what I pointed out to Sundown...SINCE you never owned, operated, or even personally seen an Everlast welder, you're comments are hearsay and by calling them junk you are being slanderous and you are involving yourself in characther assasination. You calling me a snake oil sailsman and other comments by likes of others is irresponsible and degrading. I have used those fine "American" machines since I was strong enough to squeeze the tongs down and insert a rod. I can tell you that that I have operated multiple series and makes of multiple "name" brands and the Everlast equipment. The performance is as good as or better than the "American" inverters. Until you operate one and own one you have absolutely no qualifications to make a judgement one way or the other about the Everlast product.
I can't understand which is worse:Someone promoting a product through personal testimony and experience whether they are compensated for it or not, or someone bashing a product who never had any experience with it at all to promote his or her own personal idealogy or belief.

You're opinion that a "new" welder can't think or investigate a machine or a company for himself is quite low.. if you are worried that someone is trying to trap a newcomer to welding. Somehow you think that this is the first and only stop for a new welder before he makes his purchase. If I was a new welder reading this board, I would be insulted by your slight at their intelligence.

What's even more insulting is that most of our sales don't come from new comers!
People buy welders for multiple reasons. People have multiple jobs to do. People have varying amounts of cash. People have the WWW to investigate pros and cons. A company like ours, even if we wanted to, can't control what is put out there on every site and blog about our product. I've seen a number of guys here who don't like our company go on other boards and post negative stuff about our products without ever owning, or operating a unit. Theyare also doing it in some cases unsolicited as if they are some self appointed welding "watchdog" or something. Funny thing is they use their same names so their bent can be easily identified... The truth does wash up. These guys are purveyers of hearsay, gossip and ignorance, all because they deem themselves experts, yet they have no experience with our product.


Everlast does not deny it has had problems at times with an older factory, and some real issues with shipping, but it has improved and the information speaks for itself. Most of our customers post on their own opinions and comments without any promise of compensation, because they have heard the "boogey man" out-to-get- you comments posted here and other places about our products, but because of lack of funds to buy another product, buy ours anyway and they are impressed and suprised by the actual quality of the unit and its support.

In fact, the best thing you can do for Everlast is to continue to cartoonishly bash it. There's no better way to make people loyal to their product than to consistently hear the kind of irresponsible bashing of the product they own by others who have no clue about what they are bashing. And of course in so doing, you make Everlast the underdog, so you know that the underdog usually has the advantage.

In fact you are lowering the expectations of our "customers" by continually hawking your claims which makes our job easier when a customer has a problem. We always seek to make the customer happy and satisfied. So when a customer is on the receiving end of our service, they almost always tell us it is way better than what they expected. With thousands of units sold each year, a customer or two will find something to complain about and they will find their outlet here because its easy to find with a search engine. We watch this board so that these customers can be found and taken care of if they have fallen through the cracks. Such is the case (no pun intended) with this opening poster's issue.

[Fat Bastard]

I'm no boy.

I will point out again what I pointed out to Sundown...SINCE you never owned, operated, or even personally seen an Everlast welder

I read the opening two lines and found two lies and did not bother to read further.

If it acts like a boy, talks like a boy and lies like a boy I am betting it's a boy.

Your diatribes are tedious at best and reinforce my sentence above .

[59halfstep]

Jericho- [QUOTE=

59halfstep I would like to disagree with you and want an appology for you slandering my reputation that I stagged my post. :angry: [B]
I am sorry that your reputation has gotten sullied. I am also very sorry that you feel you have been slandered. Your post in no way fits the outline I was talking about. But if you insist, you should have some consumables in the mail, but if I were you I would hold out for a helmet. I will give you a few examples of what I am speaking of. See if you and your completely intact reputation can see a mysterious likeness in threads? I believe Lug knows exactly what I am speaking of.

http://weldingweb.com/showthread.php?t=22147

http://weldingweb.com/showthread.php?t=22395

http://weldingweb.com/showthread.php?t=22127

http://weldingweb.com/showthread.php?t=22453

http://weldingweb.com/showthread.php?t=29748

http://weldingweb.com/showthread.php?t=33674

Now read and compare your post.

http://weldingweb.com/showthread.php?t=32996

Does it appear different? I just went out on the back deck and shouted for all to hear that in No Way Does YOUR Post Reflect What I Was Talking About.
Are we feeling better now?

Apologetically yours-

[specter]

No offense to anyone but the google toolbar does have a spell checker! I know because I use it all the time! It saves me from folks that love to correct my spelling.

As for the complaints I no longer own a Everlast! I got my customer service and eventually got a refund and went on to other product. Even after buying another manufacturer's product I still found Everlast customer service on par with the best out there. I even went onto compare two Chinese manufacturer's units against my own Hypertherm unit. One manufacturer clearly had problems both in its stated specifications, performance, and advertising. Everlast "met" all their stated specifications and had superior performance in relation to the other Chinese manufacturer.

I suggested several changes per my evaluation and testing and Everlast followed them.
The other Chinese manufacturer well:(

If you do not own one of their products your not really in a position to complain. This site saw an all out war during that evaluation & testing eventually resulting in warnings, suspensions, and threads being closed!! Sure seems like its all happening again with sundown getting suspended and now fatbastard hanging by a thread.

I am not an Everlast Pimp, or owner but lets give Everlast a chance.

[jericho777]

Jericho- [QUOTE=

59halfstep I would like to disagree with you and want an appology for you slandering my reputation that I stagged my post. :angry: [B]
I am sorry that your reputation has gotten sullied. I am also very sorry that you feel you have been slandered. Your post in no way fits the outline I was talking about. But if you insist, you should have some consumables in the mail, but if I were you I would hold out for a helmet. I will give you a few examples of what I am speaking of. See if you and your completely intact reputation can see a mysterious likeness in threads? I believe Lug knows exactly what I am speaking of.

http://weldingweb.com/showthread.php?t=22147

http://weldingweb.com/showthread.php?t=22395

http://weldingweb.com/showthread.php?t=22127

http://weldingweb.com/showthread.php?t=22453

http://weldingweb.com/showthread.php?t=29748

http://weldingweb.com/showthread.php?t=33674

Now read and compare your post.

http://weldingweb.com/showthread.php?t=32996

Does it appear different? I just went out on the back deck and shouted for all to hear that in No Way Does YOUR Post Reflect What I Was Talking About.
Are we feeling better now?

Apologetically yours-

Apology accepted and thank you. I think those who like and those who don't like Everlast products are going to have to agree to disagree.

[RancherBill]

Are all the dead units sent to China for repair?

I thought in another thread you had a wonderful service and parts department in the US. You had a pic of a guy at a table with a soldering iron.

[lugweld]

It depends upon the nature of the failure...Certain catastrophic failures are more economically repaired in China, others are repaired here, depending upon what is required. I don't remember seeing a guy with a soldering iron...I'd like to see that post.:waving: But the customer doesn't wait to get his unit back from China, we replace the unit with a new or refurbished unit or is upgraded to the equivalent new model or is shipped the part he needs depending upon the customer's wish and/or availability. They are collected and sent back to a repair facility that IS not the same factory that built the problem units.

[smackdaddy]

Well I have owned both miller and lincoln and everlast. Everlast welders and reps are by far the best, just my .02 worth.

[Tony D]

Glad I don't have that problem

[EVERLAST_SUPPORT]

RancherBill,

I'd like to see the guy with a soldering iron myself. With the internet, one could paste our logo on anything.

If we have a shipping issue or issue of any kind, another unit will go out after they talk to tech support and we make sure it's not an operator error. Most (almost all) are operator errors, very few shipping problems these days and very rare we have a bad unit.

You'd be surprised to know on a multi-function welder/cutter some people think the ground clamp is not required for plasma cutting, just the pilot arc wire hooked up; hey they saw an arc but it made a mess. Or, you can't take your MIG's mixed gas and use it with your new TIG and expect good results. Just off the phone with a fellow that is going to drain, I am sure, a lot of rusty water from his compressor tank and get a good dryer on it.

On stocking and shipping parts, if we can ID the issue and the board on a actual bad unit and the customer asks for a part (*and we think they can replace it*) we will ship the board. But this is also a "very very very" rare thing. In other words, we have not OK'd a board or internal component to be shipped in 11 months with our new units. Now we have sent a torch here and there that the operator damaged and at our cost after we resolved their error. A few consumables too. Stuff happens, we just make it right.

Smackdaddy. Thanks for your support. I to have in the past owned Miller, Lincoln and still have a Hobart MIG in storage. I will not knock them, but will say I like the control of our Everlast products as you do. At least you have used all the products.

[EVERLAST_SUPPORT]

Glad I don't have that problem

What problem?

[ss42768]

Well I have owned both miller and lincoln and everlast. Everlast welders and reps are by far the best, just my .02 worth.

Then you need to find new Miller and Lincoln reps! I have sold Miller, Hypertherm, Lincoln, and Esab for almost 20 years, and within the last 6 years Fronius. I can honestly say I have never had an issue like this with any of those brands, I have had customers that have had issues, and I went to bat for them with the manufacturer, and we have always been able to get the issue resolved. Many times (especially Miller and Hypertherm) have bent over backwards for my customers, and have warranted machines when they were well past the warranty period.

[DDA52]

Agreed. I've never had to wait more than 48 hours for Miller parts in nearly 25 years and a week for Esab parts. You need much better reps.

[PhilM]

FB,

I'm no boy.

I will point out again what I pointed out to Sundown...SINCE you never owned, operated, or even personally seen an Everlast welder, you're comments are hearsay and by calling them junk you are being slanderous and you are involving yourself in characther assasination..

You know, I say respectfully: I do not know why you guys give these attack posts any respect with defending with long winded, defending answers in the actual Everlast forum. A sincere polite post I would say, "yes", and more appropriate. I say again, I am not trying to be critical but let these guys go on other forums to spew this anti-whatever posts out of the Everlast titled forum. Sorry to be so blunt about it.

Do what the thread title says: "delete" it and not cater to reverse-psychology if the vender can edit the forum with a specific-company name on it, in my opinion.

I should disclaimer my remarks by saying I do own an Everlast IGBT for about 6 months that has worked better than expected with no contact to the company or no connection.

[LarryO]

Well I have owned both miller and lincoln and everlast. Everlast welders and reps are by far the best, just my .02 worth.

I bet Everlast has not been to a persons house to demo a welder.:D OH, Maybe they have?

http://weldingweb.com/showthread.php?t=34385

Kemppi Head Office is not even in my state.

If i ever do have a problem, Kemppi rep would be to my house within a couple of days.

[EVERLAST_SUPPORT]

I bet Everlast has not been to a persons house to demo a welder.:D OH, Maybe they have?

http://weldingweb.com/showthread.php?t=34385

Kemppi Head Office is not even in my state.

If i ever do have a problem, Kemppi rep would be to my house within a couple of days.

Based on our size right now it is rare, but you would still lose that bet. I have done demos in my area at people's shops. I have met people as well and showed our products.

We'll be at Fabtech on the 15th of November if you want to see our products and in the area.

http://fmafabtech.com/

[LarryO]

Based on our size right now it is rare, but you would still lose that bet. I have done demos in my area at people's shops. I have met people as well and showed our products.

We'll be at Fabtech on the 15th of November if you want to see our products and in the area.

http://fmafabtech.com/

Most reps will go to a shop but not a home.

I think i will be flat out lookin at your products at Fabtech from Melbourne, Australia.:D

[TonyPybus]

You know, I say respectfully: I do not know why you guys give these attack posts any respect with defending with long winded, defending answers in the actual Everlast forum. A sincere polite post I would say, "yes", and more appropriate. I say again, I am not trying to be critical but let these guys go on other forums to spew this anti-whatever posts out of the Everlast titled forum. Sorry to be so blunt about it.

Do what the thread title says: "delete" it and not cater to reverse-psychology if the vender can edit the forum with a specific-company name on it, in my opinion.

I should disclaimer my remarks by saying I do own an Everlast IGBT for about 6 months that has worked better than expected with no contact to the company or no connection.

Delete this thread? Why? A month later and the cover still has not shipped.

[TonyPybus]

New update.Alex phoned me just a bit ago and said he had a cover with scratches on it but no dents. He offered to have it repainted and get it to me. He also told me to choose a color and I chose Red. I appreciate him putting the effort into getting this issue resolved. I should have it late next week I want to add that the unit welds fine. In no way did I intend to imply that the unit didn't work if anyone took it that way. It stick welds well. I can't comment much on the TIG portion because I simply haven't had time to do much with it but it does work. My gripe was simply about paying money for a brand new welder and getting a brand new beat up welder and no help from Everllast. If the unit arrives dent free and doesn't look like a drunk monkey painted it I'll consider it closed. Not as smoothly as it could have been, but closed.

Make that over a month. (9-24-09)

[lugweld]

Tony pm me your address. The cover has been ready....just waiting for you to confirm your address.

[TonyPybus]

Tony pm me your address. The cover has been ready....just waiting for you to confirm your address.

No sir, you're not waiting on me. I confirmed my address with you guys via email and by PM on here weeks ago. Oddly enough, it's the same address that's on the warranty and the one you shipped the welder to, plus the regulator you "forgot" to include in the initial shipment. Please don't try and put Everlasts poor management and record keeping skills off on me. Thank you. I am curious why I was sent a UPS tracking number if you don't seem to have my address.

[GiantTechGuy]

Delete this thread? Why? A month later and the cover still has not shipped.

I offered a cover I have that would fit this machine, it's just sitting in my stock area taking up space, but no one took me up on it and I offered it CHEAP too just to help out. :confused:

[LarryO]

I offered a cover I have that would fit this machine, it's just sitting in my stock area taking up space, but no one took me up on it and I offered it CHEAP too just to help out. :confused:

Sometimes, it just hard to try and help someone.:help::laugh:

He might be calling you soon Larry.:drinkup:

[59halfstep]

No sir, you're not waiting on me. I confirmed my address with you guys via email and by PM on here weeks ago. Oddly enough, it's the same address that's on the warranty and the one you shipped the welder to, plus the regulator you "forgot" to include in the initial shipment. Please don't try and put Everlasts poor management and record keeping skills off on me. Thank you. I am curious why I was sent a UPS tracking number if you don't seem to have my address.


Tony - there was a slight problem on the way over from the supplier. The paint may be a bit off in color on the machine cover.:cry:

[LarryO]

Tony - there was a slight problem on the way over from the supplier. The paint may be a bit off in color on the machine cover.:cry:

:laugh::laugh::laugh:

I think the paperwork was on that ship too.:p:laugh::laugh:

[EVERLAST_SUPPORT]

No sir, you're not waiting on me. I confirmed my address with you guys via email and by PM on here weeks ago. Oddly enough, it's the same address that's on the warranty and the one you shipped the welder to, plus the regulator you "forgot" to include in the initial shipment. Please don't try and put Everlasts poor management and record keeping skills off on me. Thank you. I am curious why I was sent a UPS tracking number if you don't seem to have my address.

The start of the thread is "how long before this is deleted?"

Well it is still here.

I am not sure why you can not just EMAIL or PM an address? Titled the thread this way? I know we your address in our database, but we have a lot of customers and it is easier for us to just ask for it again and send the cover out. You say "no way"?

You have tech support guys trying to help you get a new cover. It all seems a little weird. But we would like to resolve this. Can you just call into the office and ask for one?

Stack of Dimes, he wants a cover for his unit, it was damaged in shipping. Not sure about you, but my Everlast welders have a scratch here and there caused by me and others that use it.

A failed unit for the record you say? If you take your cover off your unit tomorrow or it has a dent in it, can you make a living with it? Can you weld or cut with it. Good news for us, you can do this with our equipment.

[TonyPybus]

The start of the thread is "how long before this is deleted?"

Well it is still here.

I am not sure why you can not just EMAIL or PM an address? Titled the thread this way? I know we your address in our database, but we have a lot of customers and it is easier for us to just ask for it again and send the cover out. You say "no way"?

You have tech support guys trying to help you get a new cover. It all seems a little weird. But we would like to resolve this. Can you just call into the office and ask for one?


How many times do I need to PM or email my address? I've already done it more than I should have to. Today makes the 3rd time to both PM and email in the last month. You can bet your bottom dollar if Everlast could remove this thread, it would already be gone. If it's too much trouble to call your database up and type in "pybus" you guys should find another line of work. It's pretty obvious not a single person there knows anything about customer support which brings us to a new problem with the display not working. Anyone want to place bets on how long it takes Everlast to fix it IF they get around to it. Once again, stop trying to pawn off your crappy service on me. I even have an email stating that yes, Everlast did get my address on one of those emails. Still no cover and now the display doesn't work. Less than 5lbs of rods used and already a problem. Yeah, I'm freakin' thrilled to own this pig.

[dabar39]

How many times do I need to PM or email my address? I've already done it more than I should have to. Today makes the 3rd time to both PM and email in the last month. You can bet your bottom dollar if Everlast could remove this thread, it would already be gone. If it's too much trouble to call your database up and type in "pybus" you guys should find another line of work. It's pretty obvious not a single person there knows anything about customer support which brings us to a new problem with the display not working. Anyone want to place bets on how long it takes Everlast to fix it IF they get around to it. Once again, stop trying to pawn off your crappy service on me. I even have an email stating that yes, Everlast did get my address on one of those emails. Still no cover and now the display doesn't work. Less than 5lbs of rods used and already a problem. Yeah, I'm freakin' thrilled to own this pig.

Amazing that as I was typing, the OP was bringing up more problems with his "welder", Makes me want to go out and spend my money with this company.:nono:
.

[DougAustinTX]

A warranty of 5 years sounds great, but if a warranty problem takes months to be resolved, it really takes some of the shine off the deal. I can't see why Everlast would not stock sufficient replacement parts (on hand) to make warranty repairs. It would make sense to me (as a former manufacturer of commercial satellite receiver systems) to keep a few units on hand (both funtional and non-functional) to cannibalize for parts for customers. To expect a customer to wait months while you ship his unit, or parts of his unit to CHINA, then wait for those guys to fix it, then wait for it to come back on the next regularly scheduled transport ship carrying more products, is simply unacceptable. That is not the sort of customer care that people who buy welders are willing to tolerate. I'm sure Everlast has some "dead" units in its scrap pile, or are you saying that the Chinese manufacturer is willing to fix every unit that fails, but only if you send that exact unit back to them? If so, you need to renegotiate your agreement with the factory to allow you to cannibalize functioning units in your possession, or provide a new replacement from inventory, and then send the dead unit back to them for repairs. When I first read the beginnings of this thread, I thought the buyer was being a bit nitpicking about the dents in his cover, but as the time has dragged on with the sad excuses from Everlast and the repeated requests for his address which you KNOW you have, it begins to sound like you are better at making excuses than delivering on warranties. I actually was seriously considering buying a 250EX when they arrived, but I am having some doubts now.

[TonyPybus]

if you had purchased a Miller, Hobart, Lincoln or one of several other reputable products from reputable dealers none of this would have happened or if there was a problem it would have been handled in a timely and expedient manner.

I believe the term snake oil salesman was already mentioned here!.

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.

[ss42768]

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.

I guess I don't understand why they just don't replace the machine? If it takes this long to get a cover, and now the display isn't working.

I've had deals go south with both Miller and Lincoln, and in all cases they have replaced the machine for the customer. I learned very early on in this business, that when you have a p---sed off customer, take care of him quickly, and make the problem GO AWAY!

The old adage applys to this case which is: "If you have a customer happy with the service you provide, he will tell 3 friends" "If you have an unhappy customer with your service or products, he will tell 10 friends", or in the case of this forum, several thousand.

I'm not here to thump Miller, Lincoln, Esab etc; over Everlast, to each his own, and everybody has the right to spend their money as they see fit.

It's time to man up Everlast, and make this guys problem(s) go away!

[Stack of Dimes]

Stack of Dimes, he wants a cover for his unit, it was damaged in shipping. Not sure about you, but my Everlast welders have a scratch here and there caused by me and others that use it.

A failed unit for the record you say?.

You promised the guy a new cover.....good job there. Congratulations, that's the first part of what's called 'customer support'. Now you need to GIVE THE GUY THE COVER....that's the second part of it!
Give the dude his cover like you said and get this taken care of. We will all be the better for it..........but mostly you.

[EVERLAST]

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.


Cover is ready .. brand new and color you wanted !!!!

will ship out asap

[EVERLAST]

A warranty of 5 years sounds great, but if a warranty problem takes months to be resolved, it really takes some of the shine off the deal. I can't see why Everlast would not stock sufficient replacement parts (on hand) to make warranty repairs. It would make sense to me (as a former manufacturer of commercial satellite receiver systems) to keep a few units on hand (both funtional and non-functional) to cannibalize for parts for customers. To expect a customer to wait months while you ship his unit, or parts of his unit to CHINA, then wait for those guys to fix it, then wait for it to come back on the next regularly scheduled transport ship carrying more products, is simply unacceptable. That is not the sort of customer care that people who buy welders are willing to tolerate. I'm sure Everlast has some "dead" units in its scrap pile, or are you saying that the Chinese manufacturer is willing to fix every unit that fails, but only if you send that exact unit back to them? If so, you need to renegotiate your agreement with the factory to allow you to cannibalize functioning units in your possession, or provide a new replacement from inventory, and then send the dead unit back to them for repairs. When I first read the beginnings of this thread, I thought the buyer was being a bit nitpicking about the dents in his cover, but as the time has dragged on with the sad excuses from Everlast and the repeated requests for his address which you KNOW you have, it begins to sound like you are better at making excuses than delivering on warranties. I actually was seriously considering buying a 250EX when they arrived, but I am having some doubts now.


Doug

we do have internal parts for old and new units in stock.. cover something different
we still warranty OLD MOSFETS units everyday

[EVERLAST]

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.

Tony

i got email on display problem.. i will send you email with the address for waranty
please send it asap and will take care of it. we will install the cover as well.

[EVERLAST]

Tony ..

here is the picture of the cover .. red just like you wanted.
Will go out today ,ups number 1ZW636030343127845
On the display problem, please take the cover off and make sure
its not the connector, if not please do send it in for warranty.
All internal parts in stock , we will need 1-2 working days to fix the problem
Return shipping fee on us.

[Rojodiablo]

Tony ..

here is the picture of the cover .. red just like you wanted.
Will go out today ,ups number 1ZW636030343127845
On the display problem, please take the cover off and make sure
its not the connector, if not please do send it in for warranty.
All internal parts in stock , we will need 1-2 working days to fix the problem
Return shipping fee on us.

Okay guys, that is the jist of it. I have been in contact with both parties on this, I got PLENTY of PM's. The biggest point from the PM's?? Did the problem get adressed, and are they working on a good resolution? I was asked to be sure the issue was dealt with; not really my job, but since the buyer came into contact with Everlast on the site, and he's a member here, I figured I will leave this up in the best interest of seeing him through his ordeal.
It looks to me like Oleg has taken on his due dilligence, and IS taking care of his customer. Maybe not as lightning quick as some might have hoped for, but a positive resolution is what is wanted in the end. I take Tony and Oleg both at their word; I fully believe Oleg will see to it Tony is taken care of and set solid. I feel Tony had every right to bring this to light, sometimes you need to shake a tree a bit to get some fruit to fall. If this thing returns to me badly in a couple of weeks?? Then a new thread might wind up started. By the same token, A thread might get started saying " Problems solved...thanks."
For now, this looks to be settled, and I am closing it. No sense in beating up a dead issue. It is nice to see that people are watching threads in every sub forum, and it is nice to see that a person has a place where they can come in and discuss their issues, goood or bad- and get real responses from the company. Not a perfect world, but hey- it ain't Ozzie and Harriet!:laugh: