where are you everlast guys?

[stainless steel]

new rig and no answers , Im no fool but definatly starting to feel like one for buying a machine and wanting to hook it up even though the engineer on the design of the PP 256 dropped the ball then the marketing guys dropped the ball saying that the w300 cooler goes w this machine should i just give up and return the whole set up or what!!!!!! I like the versitility of the 256 and want a cooler for the aluminium work I do but REALLY!!!! come on what is the deal VERY UNHAPPY!!! :dizzy::confused::mad::nono::realmad:

[lugweld]

Stainless,

Its ummm....Sunday!

The water cooler works just fine. See my other post on your other thread.

[stainless steel]

Thanks, Been looking for answers all week end and just picked up machine on Friday, but time is nothing when you got new toys to play with!!! and im not rich cannot afford time off.you have been a great help and seem very helpfull to my self and others I have seen your posts regularly and have valued the info. my biggest problem is everlast and the fact that they just seem to disregard the fact that the consumer doesnt know about the problems with these units being not wired and sell them together without a solution. or even a recomondation of the problem when purchasing them they just sell it as a system and leave you to it. especially when its a recomended item for the unit.:gunsfirin

[lugweld]

As I pointed out in the other thread, they don't know your situation either....MOST guys doing portable welding do not use water coolers. IF you had informed them of your exact situation, they would have told you what to expect, or recommended you purchase a PowerTIG 250EX which DOES have the plug built in. There are sacrifices that are made when you buy a portable all in one machine. I have said that many times. The responsibility to inform Everlast of your work conditions is YOUR responsibility so they can help you make the best match. They cannot read your mind. You cannot expect them to sell you anything but what you want, if you call in without giving them details of your work conditions. The 256 is a good unit, and works well with the water cooler. This is very true. Your assumptions you have made regarding how it would hook up to the welder, has contributed to your displeasure. Typically, this is a non issue for 95% of our customers. IF you had gone to our Everlast Forum, we have information about this. We do put the information out there. But you have to excercise your due diligence.

[stainless steel]

Ok now that you have just come out and said it you do work for them, and the fact that I have shown diligence by asking these questions. befor wiring anything I did disclose all to duncan when I went and tested a unit at his building and was very specific about the fact that I do alot of stainless at the local marina as well as on site work as well as my regular job as a stainless and aluminium fitter/ fabricator I am not new to these issues and spent alot of time looking at diffrent machines and capabilities and only found out about my problem after I unpacked the machines. now your advice has been good but as a customer I feel you are being a bit personal not knowing me or my personal investment in time and money. into buying a machine that suits my need on the EVERLAST web site I have inquired and cannot post or respond to anything as well as you guys market this set up to do "everything better" and it goes w the cooler, you even sell the unit w/ the water cooled torch but NEVER ONCE did I get any information regarding this issue...
Dont get personal its not a good way of doing business. if anything the exact opposite. all I want is a respectable reply in good nature. I have only asked a question. maby next time I will just stick to miller. PLUG AND PLAY!!!!:gunsfirin

[lugweld]

Stainless,

I know Duncan. He does a good job overall matching the customer to the correct unit. I am having a little trouble following your post due to lack of punctuation and grammar, but from what I can see, you were expecting an Everlast to be identical to the Miller in features. This is your assumption...and the issue at hand. We do not state anywhere that it is. NOR do we state or market this unit publicly to do EVERYTHING or ANYTHING better. You have drawn your own conclusions. We market this product to people that need an alternative to lugging separate equipment around. IT is very competent at its job whether welding or plasma cutting...However, it has its own set of sacrifices as I have stated HERE on this forum many times. The plug issue is an issue that I think has been brought up here as well. I personally market this unit to portable repair customers and commercial/industrial settings where carrying one unit around instead of two is an advantage. But for production or any other type of commercial application, I recommend the PowerTig series. Maybe you could exchange it for that...not sure what Duncan's policy is on that, but in the US you can. The PowerTig will plug and play. What I don't understand is why didn't you consider this option?

But to accomodate the 256 similarly, all you will have to do is spend about 20 minutes and 50 bucks to make the modification you need to get a setup to use the water cooler on the same circuit. At this point, you have not commented on and completely overlooked anything positive about the unit. I really don't understand one small, resolvable issue making you so completely unhappy, and I further don't understand why you are in panic mode because someone hasn't been reached on the weekend. You have titled this thread "Where are you Everlast guys?" You got the unit on Friday. Please give us Monday to resolve this, to discuss with you if can handle dealing the mod or not. Please be patient...you'd get no better reply from Miller on the weekend.

You must register and follow the guidelines for answering the emails to be approved on the Everlast Forum. Then it has to be manually approved.

[titan winch]

I am not sure what the issue is with you Stainless Steel. you are aware that i am open and available to Customers on Saturdays as we discussed this the very first time that i stayed open after hours so you could try the unit before purchasing it. you say you have been looking for answers all weekend.
You live around the Corner from the Shop and yet i never saw or heard form you.
Instead you leave it until Sunday evening and then post this up when you do not get a reply within 1.5 hours.

[stainless steel]

AGAIN making it personal.! Does nothing for your customer service and you.

Now as for MY issues I have stated a few times all I want is a response that tells me the corect way to wire this unit to work w the water cooler. It does not go looking for personal attacks of my person nor my understanding of the machinery. I spent over 3 months looking at diffrent welders and acessories to suit my needs, and asked many questions. I also arranged with Duncan ( whom was more than helpful and curtious, unlike yourself!,) to peview and do a welding test on the machine weeks befor even purchasing the unit w/ cooler not once was this issue raised. In fact on the EVERLAST sales page it does infact say that the 256 does all the things that the other machines do just better, maby I am mis quoting the exact wording but close enuff. just not if you want to run your cooler off the machine.
I am not in any sort of panic just trying to understand how to take care of this properly, and have stated so in my other posts that I have not wired anything yet nor will I until I get the proper set up and answers. I cannot afford to blow up machine or void any warrenty. I just dont understand why as a company, this would not be resolved befor marketing or production. I went against all the die hards and bought the machine I beleve is best suited for my needs as well as not being one of the North american made welders. I really dont care about where it is made just that it does what i need it to do. and in the best way possable I havent even hooked up the welder yet until I figured out all the issues.

Now as for any thing else I have no problems except maby you lug! if you read my posts again I am very thankful for your advise and have just been asking questions which shows dilagence, So SORRY FOR NOT BEING AS KNOWLAGABLE AS YOU, or not knowing about an issue I never knew about until I got It home.:waving:

[stainless steel]

For all persons reading my posts, I am not personally attacking EVERLAST welders nor am I making any claims that I was led to belive that this was a plug and play machine in fact doing my own research, and looking at the owners manuals that can be down loaded, It does state that the welders do not come w/ proper plug and would suggest a NEMA 6 50 plug, great I knew that, it also states that the reason for this is diffrent codes as well as personal requirements. No problems so far, but my issue is the fact that their water cooler which is advertized for use with the pp256 unit is not as easily used as they would have you belive, I spent the better part of the week- end looking for answers and a reply from everlast, including joining thier forum as well as this one on friday. Now the answers and conclusions I have come to realize is that it is to be wired seperatly, which is silly to me my welders at work all lincon electrics w chopper technology that I run mig on all day w/ my cobra whip that is watercooled has a plug just for my cooler as well as the miller dynasty for tig has one. so I just assumed and we all know what that does... and here it is the pp256 Doesn't All I wanted to know was how to wire it properly and not have any issues w/ machine or warrenty. the answer was,.... they need seperate recepticals cannot wire the two together but you can do this w 2 recepticals in the same circut because of the low draw... now on monday I will be speaking to my Local sales Rep and will find how to for my needs. PLEASE PUT AMENDMENT ON THIS IN YOUR SALES LIT. AS well as maby adding a proper owners manual for the cooler describing these issues because this way of finding info is BULL...and to get the thing home and finding out after the fact sucks. its like giving a kid a new toy and finding out batteries not included but doesnt state it anyware....I just want to weld.

[Rugar]

And just why has not having the cooler wired up prevented you from welding all weekend? :confused:

[stainless steel]

it hasn't,! just not on this machine, been running mig at shop. This machine is at home and dont want to run any of it until I have figured out the cooler wiring which I belive i have, then wire my panel for it and build a cart.

[lugweld]

As MINIGRM quoted so well directly from our site: PowerCool 300
Although, specifically designed to cool all Everlast PowerTig and PowerPro series units with water cooled torches, these units can be easily adapted to many name brand torches for an economically priced alternative water cooler. Stainless and copper construction ensure that the unit will last for years to come. Each unit comes with matched plug to mate directly to the PowerTig 225LX and 250 EX units 220V output socket.

No mention of the PowerPro 256 being equipped with the same plug. The cooler WILL however cool the 256 water cooled torch as stated. The torches are compatable. IT IS spelled out for you. You have said it is not..but there it is in black and white. It is a matter of simple reading comprehension. Reread the italics and tell me where it says the water cooler plug is matched to a PowerPro 256 ? It is designed to work with the 256, to handle the duty cycle, heat dissipation, amperage, torch etc. But NOWHERE do we insinuate the plug on the cooler and the 256 are compatible...Simple logic tells you if we tell you which ones the plug DOES fit, it does NOT fit the others.

Again, any issues you have with what you bought are issues with assumptions you made, or inadequate study or reading. But even that is hard to understand since you physically tested the units in person.

[stainless steel]

I will apologize, for the fact my typing just runs on I am tired and dont spend alot of time on the computer, besides the guys on the harley and charger forums, have never complained!! guess I know more about mechanical than electrical.

[stainless steel]

listen lug you answered the question hours ago! and I already have responded to the fact that I understand this issue, I have had enuff of you and your attacking my post, its simple I get it! I Never Knew that it doesnt have the plug for the 256 until I got it home. all I originally wanted to know was answered. as for continuing this arguement with you is futile and a waste of my time I dont care to hear from you ever again! and if this is how you treat customers like they are the ones in the wrong then I wish you no luck and hope you fall on your face! I hope you would as an employee of EVERLAST have better things to do than try to make yourself feel good becuse right now I do not and am regretting my Original decision to buy this machine and I havent even laid a bead yet!

[lugweld]

I don't know where things went awry, but obviously it did. I am not doing anything to make myself feel good. In fact, if anything I feel worse. I have tried to help you. I have given all the advice, explanation I can. I have posed questions to you that you haven't answered. You have made erroneous statements about our claims. I have merely tried to right them. Leaving your statements about our products stand that are filled with error as they are only serves to put misinformation out on the web.

You have made personal statements against me and my character. I have restrained myself from the most personal responses. Yet you claim I have attacked you. The only thing I have done is counter point by point the complaints and allegations you have made. From not having customer service: I have countered you bought your unit on Friday and you are trying to reach customer service on Sunday. No company, even our competitors will respond...yet I did here, as soon as I checked it after spending the afternoon with my wife. Duncan did as well. You have said we made claims about the unit doing everything better. I challenged you to point it out where you found it exactly. You said that it should have had the same thing as your Miller. I pointed out your own admission: you had opportunity to test the unit personally before you bought. So on an so forth....

As far as seeing the water cooler plug didn't match the 256...The 256 doesn't have any plug receptacle to match up to...That's my point. You had the opportunity to weld and look at the 256 and see that it did NOT have a plug at all for the cooler to plug into. I have only asked you to point out where we said things we did not and to show me where we stated things that were misleading and unclear...and you have not.

Part of what I have posted is follow up on the 3 or 4 individual spamming threads you have made about the same subject...instead of one post where all could be seen. I have only followed up on every thing I could so that all future readers can read what they may miss when researching in the future. If I left all of your threads unanswered, then your claims of no service would certainly have more merit.

[Rugar]

listen lug you answered the question hours ago! and I already have responded to the fact that I understand this issue, I have had enuff of you and your attacking my post, its simple I get it! I Never Knew that it doesnt have the plug for the 256 until I got it home. all I originally wanted to know was answered. as for continuing this arguement with you is futile and a waste of my time I dont care to hear from you ever again! and if this is how you treat customers like they are the ones in the wrong then I wish you no luck and hope you fall on your face! I hope you would as an employee of EVERLAST have better things to do than try to make yourself feel good becuse right now I do not and am regretting my Original decision to buy this machine and I havent even laid a bead yet!

Wow dude! Your really out there! :laugh:

Thanks for a enjoy full Sunday evening. You made my night.

[7A749]

WOW :dizzy:

[worntorn]

Is it my imagination or does Everlast get more than their fair share of these people?

I'm talking about the child-like customers whose greatest ability seems to be in throwing ridiculous temper tantrums because they can't understand the basics and can't get the company on the phone on Sunday afternoon.

[lugweld]

We get a full mix of customers, but mostly some great customers to deal with. :waving:

[farmall]

Is it my imagination or does Everlast get more than their fair share of these people?

Miller and Lincoln should thank Everlast for baiting them elsewhere. :D

[MiniGRM]

Is it my imagination or does Everlast get more than their fair share of these people?

I'm talking about the child-like customers whose greatest ability seems to be in throwing ridiculous temper tantrums because they can't understand the basics and can't get the company on the phone on Sunday afternoon.

I think it just seems that way.....if you're the local Lincoln/Miller dealer, these people walk in your door and you deal with them face to face. For Everlast, because they're a new company and the marketing is mostly internet, they "wander" on to these boards. The questions mostly have merit, but the expectation that they'll get an immediate (like phone or face to face) response on these boards is what astounds me. There is great information here and Lug over and over patiently answers these questions...goes above and beyond if you ask me. But thinking that all the Everlast employees have nothing to do but lurk on these boards waiting to answer questions amazes me. They do work outside of 9-5 PST M-F, but not 24-7 nor should they.

[worntorn]

I fully agree.

I bought a multi-function machine from them last spring. I decided to fit a small Southweld wp9 torch to the rig and needed a couple of fittings. They sent me the fittings next day free of charge (just shipping costs) and were genuinely interested in what I was doing.

I haven't had that kind of service from ANY company for ANY product in years.

I still go to the local Lincoln dealer (BOC Linde) when I need to overpay for something and get verbal abuse along with my purchase. So not too often!

The Miller dealer here is fine, no problem at all, but certainly doesn't respond on the level that Everlast does.
I suppose they know that they don't need to. For now.

Try to please everybody and somebody isn't going to like it!:laugh: