well, I nomally am on opposing sides to everlast, but tim, you aren't making any sense. The man is offering a return slip on your machine. Send it back already. Yes it was 3 times, 4 times, 5 times I can't keep up. That is nature of the beast with imports like these. keep sending it back in till you get one that works. they appear to be willing to deal at this point. isn't that what you are wanting? if not just ask for your money back and go buy another brand.