wheres my pedal?

[jonesg]

Bought a 200pi in 2010.
Pedal didn't work , after back and forth on the phone I mailed it back in June 2011.
No reponse , when I call I'm told to email, when I email I'm told to call.
I need my pedal please.

Below is the chain of email.
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Order ID Number: 8579119028

Gerard Jones
(old address) 120 jackson street , Canton MA.
(New address) 220 Rockland street , Canton MA 02021 USA.

----- Forwarded Message ----
From: Gerard Jones
To: Customer Service at www.longevity-inc.com
Sent: Wed, January 27, 2010 11:24:20 AM
Subject: Re: tig pedal fault

Hi ,
I called a spoke to Simon about my tig pedal Tuesday, he said to email for directions on how to return the pedal for testing or replacement.

Regards, Gerard Jones.


--------------------------------------------------------------------------------
From: Customer Service at www.longevity-inc.com
To: Gerard Jones
Sent: Mon, January 25, 2010 5:13:11 PM
Subject: RE: tig pedal fault


Dear Customer:
Thank you for contacting us about your issue. Please contact us at our toll free # so that a live representative can help you resolve the issue that you are having with your foot pedal. Please have your order # available upon calling.



If you have any questions or concerns, please email or call us. As always, we appreciate you taking interest in our quality products.
Sincerely,

Customer Service

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From: Gerard Jones [mailto:jonesgjonesgjones@yahoo.com]
Sent: Sunday, January 24, 2010 10:28 AM
To: help@longevity-inc.com
Subject: tig pedal fault



Hi I have a 200PI, new.

It welds good but I tried using the pedal for the first time.
When the pedal is plugged in the amps read 200+amps, the dial on the pedal doesn't change the readout. The dial on the machine has no effect either.

This only happens when in TIG mode, stick and plasma allow the dial on the pedal to moderate amps all the way down.

That suggests to me the pedal is good, the problem is in the tig wiring within the pedal harness or the machine.

I've tried every switch and dial in every possible position, nothing makes the dial on the pedal work in TIG mode.
Any ideas?
Regards, Gerard Jones.

[shovelon]

Are you saying the pedal does not work? Or you sent it back and did not get it returned?

[jonesg]

Originally Posted by shovelon

Are you saying the pedal does not work? Or you sent it back and did not get it returned?

The unit itself seems to work fine, when the pedal is plugged and clicked on it goes to 200 amps and destroyed the ceramic cup. All 3 cups are broken now.
The pedal position doesn't change anything.

After going round and round, complaining on 2 forums, they told me to send it back, I did.
Then nothing.

This has been going on 2 yrs, customer service is ... nonexistent.
They might be ok if you have time to chase them, I don't.

[longevity-inc.com]

Jones

Give us a call on Monday so you can speak with customer service in regards to the pedal. They will be able to look up your order and see what went wrong and where.

We also reset your password for www.freeweldingforum.com and emailed you the login. We are fully staffed during the week so if you placed a call, we would be here to respond!

I apologize for the inconvenience and look forward to servicing you!