How long before this is deleted?

[59halfstep]

Originally Posted by TonyPybus

No sir, you're not waiting on me. I confirmed my address with you guys via email and by PM on here weeks ago. Oddly enough, it's the same address that's on the warranty and the one you shipped the welder to, plus the regulator you "forgot" to include in the initial shipment. Please don't try and put Everlasts poor management and record keeping skills off on me. Thank you. I am curious why I was sent a UPS tracking number if you don't seem to have my address.

Tony - there was a slight problem on the way over from the supplier. The paint may be a bit off in color on the machine cover.

[LarryO]

Originally Posted by 59halfstep

Tony - there was a slight problem on the way over from the supplier. The paint may be a bit off in color on the machine cover.

I think the paperwork was on that ship too.

[EVERLAST_SUPPORT]

Originally Posted by TonyPybus

No sir, you're not waiting on me. I confirmed my address with you guys via email and by PM on here weeks ago. Oddly enough, it's the same address that's on the warranty and the one you shipped the welder to, plus the regulator you "forgot" to include in the initial shipment. Please don't try and put Everlasts poor management and record keeping skills off on me. Thank you. I am curious why I was sent a UPS tracking number if you don't seem to have my address.

The start of the thread is "how long before this is deleted?"

Well it is still here.

I am not sure why you can not just EMAIL or PM an address? Titled the thread this way? I know we your address in our database, but we have a lot of customers and it is easier for us to just ask for it again and send the cover out. You say "no way"?

You have tech support guys trying to help you get a new cover. It all seems a little weird. But we would like to resolve this. Can you just call into the office and ask for one?

Stack of Dimes, he wants a cover for his unit, it was damaged in shipping. Not sure about you, but my Everlast welders have a scratch here and there caused by me and others that use it.

A failed unit for the record you say? If you take your cover off your unit tomorrow or it has a dent in it, can you make a living with it? Can you weld or cut with it. Good news for us, you can do this with our equipment.

[TonyPybus]

Originally Posted by EVERLAST_SUPPORT

The start of the thread is "how long before this is deleted?"

Well it is still here.

I am not sure why you can not just EMAIL or PM an address? Titled the thread this way? I know we your address in our database, but we have a lot of customers and it is easier for us to just ask for it again and send the cover out. You say "no way"?

You have tech support guys trying to help you get a new cover. It all seems a little weird. But we would like to resolve this. Can you just call into the office and ask for one?

How many times do I need to PM or email my address? I've already done it more than I should have to. Today makes the 3rd time to both PM and email in the last month. You can bet your bottom dollar if Everlast could remove this thread, it would already be gone. If it's too much trouble to call your database up and type in "pybus" you guys should find another line of work. It's pretty obvious not a single person there knows anything about customer support which brings us to a new problem with the display not working. Anyone want to place bets on how long it takes Everlast to fix it IF they get around to it. Once again, stop trying to pawn off your crappy service on me. I even have an email stating that yes, Everlast did get my address on one of those emails. Still no cover and now the display doesn't work. Less than 5lbs of rods used and already a problem. Yeah, I'm freakin' thrilled to own this pig.

[dabar39]

Originally Posted by TonyPybus

How many times do I need to PM or email my address? I've already done it more than I should have to. Today makes the 3rd time to both PM and email in the last month. You can bet your bottom dollar if Everlast could remove this thread, it would already be gone. If it's too much trouble to call your database up and type in "pybus" you guys should find another line of work. It's pretty obvious not a single person there knows anything about customer support which brings us to a new problem with the display not working. Anyone want to place bets on how long it takes Everlast to fix it IF they get around to it. Once again, stop trying to pawn off your crappy service on me. I even have an email stating that yes, Everlast did get my address on one of those emails. Still no cover and now the display doesn't work. Less than 5lbs of rods used and already a problem. Yeah, I'm freakin' thrilled to own this pig.

Amazing that as I was typing, the OP was bringing up more problems with his "welder", Makes me want to go out and spend my money with this company.
.

[DougAustinTX]

A warranty of 5 years sounds great, but if a warranty problem takes months to be resolved, it really takes some of the shine off the deal. I can't see why Everlast would not stock sufficient replacement parts (on hand) to make warranty repairs. It would make sense to me (as a former manufacturer of commercial satellite receiver systems) to keep a few units on hand (both funtional and non-functional) to cannibalize for parts for customers. To expect a customer to wait months while you ship his unit, or parts of his unit to CHINA, then wait for those guys to fix it, then wait for it to come back on the next regularly scheduled transport ship carrying more products, is simply unacceptable. That is not the sort of customer care that people who buy welders are willing to tolerate. I'm sure Everlast has some "dead" units in its scrap pile, or are you saying that the Chinese manufacturer is willing to fix every unit that fails, but only if you send that exact unit back to them? If so, you need to renegotiate your agreement with the factory to allow you to cannibalize functioning units in your possession, or provide a new replacement from inventory, and then send the dead unit back to them for repairs. When I first read the beginnings of this thread, I thought the buyer was being a bit nitpicking about the dents in his cover, but as the time has dragged on with the sad excuses from Everlast and the repeated requests for his address which you KNOW you have, it begins to sound like you are better at making excuses than delivering on warranties. I actually was seriously considering buying a 250EX when they arrived, but I am having some doubts now.

[TonyPybus]

Originally Posted by dabar39

if you had purchased a Miller, Hobart, Lincoln or one of several other reputable products from reputable dealers none of this would have happened or if there was a problem it would have been handled in a timely and expedient manner.

I believe the term snake oil salesman was already mentioned here!.

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.

[ss42768]

Originally Posted by TonyPybus

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.

I guess I don't understand why they just don't replace the machine? If it takes this long to get a cover, and now the display isn't working.

I've had deals go south with both Miller and Lincoln, and in all cases they have replaced the machine for the customer. I learned very early on in this business, that when you have a p---sed off customer, take care of him quickly, and make the problem GO AWAY!

The old adage applys to this case which is: "If you have a customer happy with the service you provide, he will tell 3 friends" "If you have an unhappy customer with your service or products, he will tell 10 friends", or in the case of this forum, several thousand.

I'm not here to thump Miller, Lincoln, Esab etc; over Everlast, to each his own, and everybody has the right to spend their money as they see fit.

It's time to man up Everlast, and make this guys problem(s) go away!

[Stack of Dimes]

Originally Posted by EVERLAST_SUPPORT

Stack of Dimes, he wants a cover for his unit, it was damaged in shipping. Not sure about you, but my Everlast welders have a scratch here and there caused by me and others that use it.

A failed unit for the record you say?.

You promised the guy a new cover.....good job there. Congratulations, that's the first part of what's called 'customer support'. Now you need to GIVE THE GUY THE COVER....that's the second part of it!
Give the dude his cover like you said and get this taken care of. We will all be the better for it..........but mostly you.

[EVERLAST]

Originally Posted by TonyPybus

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.

Cover is ready .. brand new and color you wanted !!!!

will ship out asap

[EVERLAST]

Originally Posted by DougAustinTX

A warranty of 5 years sounds great, but if a warranty problem takes months to be resolved, it really takes some of the shine off the deal. I can't see why Everlast would not stock sufficient replacement parts (on hand) to make warranty repairs. It would make sense to me (as a former manufacturer of commercial satellite receiver systems) to keep a few units on hand (both funtional and non-functional) to cannibalize for parts for customers. To expect a customer to wait months while you ship his unit, or parts of his unit to CHINA, then wait for those guys to fix it, then wait for it to come back on the next regularly scheduled transport ship carrying more products, is simply unacceptable. That is not the sort of customer care that people who buy welders are willing to tolerate. I'm sure Everlast has some "dead" units in its scrap pile, or are you saying that the Chinese manufacturer is willing to fix every unit that fails, but only if you send that exact unit back to them? If so, you need to renegotiate your agreement with the factory to allow you to cannibalize functioning units in your possession, or provide a new replacement from inventory, and then send the dead unit back to them for repairs. When I first read the beginnings of this thread, I thought the buyer was being a bit nitpicking about the dents in his cover, but as the time has dragged on with the sad excuses from Everlast and the repeated requests for his address which you KNOW you have, it begins to sound like you are better at making excuses than delivering on warranties. I actually was seriously considering buying a 250EX when they arrived, but I am having some doubts now.

Doug

we do have internal parts for old and new units in stock.. cover something different
we still warranty OLD MOSFETS units everyday

[EVERLAST]

Originally Posted by TonyPybus

Yes, it's becoming painfully clear I should have bought a used name brand TIG or just got one of the new $800ish MIGs.

Tony

i got email on display problem.. i will send you email with the address for waranty
please send it asap and will take care of it. we will install the cover as well.

[EVERLAST]

Tony ..

here is the picture of the cover .. red just like you wanted.
Will go out today ,ups number 1ZW636030343127845
On the display problem, please take the cover off and make sure
its not the connector, if not please do send it in for warranty.
All internal parts in stock , we will need 1-2 working days to fix the problem
Return shipping fee on us.

[Rojodiablo]

Originally Posted by EVERLAST

Tony ..

here is the picture of the cover .. red just like you wanted.
Will go out today ,ups number 1ZW636030343127845
On the display problem, please take the cover off and make sure
its not the connector, if not please do send it in for warranty.
All internal parts in stock , we will need 1-2 working days to fix the problem
Return shipping fee on us.

Okay guys, that is the jist of it. I have been in contact with both parties on this, I got PLENTY of PM's. The biggest point from the PM's?? Did the problem get adressed, and are they working on a good resolution? I was asked to be sure the issue was dealt with; not really my job, but since the buyer came into contact with Everlast on the site, and he's a member here, I figured I will leave this up in the best interest of seeing him through his ordeal.
It looks to me like Oleg has taken on his due dilligence, and IS taking care of his customer. Maybe not as lightning quick as some might have hoped for, but a positive resolution is what is wanted in the end. I take Tony and Oleg both at their word; I fully believe Oleg will see to it Tony is taken care of and set solid. I feel Tony had every right to bring this to light, sometimes you need to shake a tree a bit to get some fruit to fall. If this thing returns to me badly in a couple of weeks?? Then a new thread might wind up started. By the same token, A thread might get started saying " Problems solved...thanks."
For now, this looks to be settled, and I am closing it. No sense in beating up a dead issue. It is nice to see that people are watching threads in every sub forum, and it is nice to see that a person has a place where they can come in and discuss their issues, goood or bad- and get real responses from the company. Not a perfect world, but hey- it ain't Ozzie and Harriet!