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Thread: Customer service is outstanding!

  1. #1
    Join Date
    Nov 2015
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    Beacon and Pawling, New York
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    Customer service is outstanding!

    I just got a 161. It was supposed to come with a sample of electrodes. Nothing in particular, just a sample. Well, they weren't in the box. Not the end of the world but l was hoping I'd get to try some AtomArc 7018's. I contacted Cyberweld who passed my concern on to Esab. I came home today to find a TEN POUND CAN of AtomArc 7018 on my doorstep. I seriously would have been ok with a little sample pack. Esab far exceeded my expectations. Bravo.
    Eventual master of the obvious, practitioner of "stream of consciousness fabrication". P.S. I edit almost every post because because I'm posting from my phone and my fingers sometimes move faster than my brain.

  2. #2
    Join Date
    Nov 2010
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    Houston Pennsylvania USA
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    Re: Customer service is outstanding!

    Yes that is cool.

    The thing that sucks is that someone is going to read that and try it because they are a D'bag.

  3. #3
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    Nov 2015
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    Re: Customer service is outstanding!

    I thought about that but had to share.
    Eventual master of the obvious, practitioner of "stream of consciousness fabrication". P.S. I edit almost every post because because I'm posting from my phone and my fingers sometimes move faster than my brain.

  4. #4
    Join Date
    Dec 2011
    Location
    Tampa FL
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    Re: Customer service is outstanding!

    Sure now I know where the box of rods I ordered and got lost in shipping ended up.

    Mike

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